Ratings and Reviews for www.clickonbathrooms.co.uk

Part ordered 2 weeks ago. Called to chase it. Staff very pleasant and apologised that they had forgotten to despatch it despite receiving payment. They said they will be sending it that day. It still hasn't been received.

The order was cancelled and I got a refund so had to go to an alternative supplier, the boiler was out of action in the middle of winter, how do you think I feel.

I rate the service as 1 star only because I can't give a zero. My experience with their customer service was nothing short of terrible.

After paying for item I received a refund from seller as item not available.

Item never arrived; I emailed them a week after orderding, then a few days later the money was refunded to my account with no explanation or response as to what had happened.

Item hasn’t arrived and didn’t receive any confirmation as to why it was not delivered.

My order was cancelled without contacting me. A couple of days after I placed my order I received a full refund without explanation. After contacting the customer service they told me they couldn't ship it to my address.

The fact that they couldn't send the order is a pitty, but acceptable. However the fact that I didn't got any message about this and discovered the full refund a couple of days later feels extremely unprofessional and frustrating.

Never received the item or any communication.

Today 14/01/2021 the order it’s not send to me !!
Regards Leo.

My order was cancelled by the supplier with no explanation and it took me 2 attempts to get them to explain why.
Luckily I had a spare immersion heater anyway or I would have been without hot water with no explanation why my order was cancelled.
So poor customer services .

Haven't received my order yet.

Poor service, had email to say it’s been dispatched. Waited a week and after four calls I was told it was obsolete. Then it took two calls to get money returned.

I had heard nothing since placing my order so phoned on the 27 May to enquire .I was told they would look into it. No further explanation but received a full refund.
No ideas why and not offered suitable alternative
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Item was 5 days late and not the item I ordered,

I did receive a item that did the same job but not the like for like replacement that I ordered,

The item that I was sent was £30 cheaper on there own website but as it was already several days late I was desperate to fit it as we had no heating, called multiple times to ask for updates and was fobbed off with excuses and promised tracking updates and never received any

2 stars is because the item when it finally arrived it did do the job.

Order not yet received.

The items have still not arrived.

Slow service especially in sending the item. Paid £4.80 including extra to have the item posted 1st class registered Royal Mail but was sent standard mail for £2.55. Item measured 50mm X 14mm and was sent in a E2 jiffy bag measuring 280mm X 240mm. A padded envelope would have sufficed. Send an email to them requesting a refund of the extra I paid for registered postage and they ignored my mail.
Would not recommend or use again. Apart from that the part is working away fine.

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Ordered and paid for item supposedly in stock. Item not dispatched. Contacted and was told get return call. Item not in stock. No return phone call. Phoned again several days later as money had been taken on placing order and still not showing dispatched. Was told item still not in stock. Money returned and phone call to confirm. Disappointing as order placed on the back of website stating stock available and then could not deliver their promise waiting for me to pull them up.

I will NEVERuse this company again. I would recommend that no one else does either. not only didn't send the part but then asked me to wait LONGER. then lied that theyd sent it out when they hadn't. complete joke.

Extremely unhappy. I ordered on the 13 of Jan. It's now the 1st of Feb, yet no delivery
update. I e mailed seeking an update 6 days ago and I haven't received a reply.

Actually ordered part assuming replacement seals for diverter valve Turbomax VUW GB 242/5. However turned out to be incompatible. Not worth returning product.

Still not received this item, I rang yesterday to track this and was told somebody would call me back, this never happened. Please could you trace this or resend item to 21A CHURCH ROAD, RAINFORD, ST.HELENS WA11 8HE. Thank you.

Terrible service.
Paid for 24 hour delivery.
Item never arrived.
Called seller to find out what was happening. Was told it had been wrongly sorted by delivery firm and returned to seller. would be sent out again and delivery refunded. Still no item and no refund.
Had to make a claim via PayPal to get refund.
No communication from seller. Never received any email saying the item had been dispatched.
Will not use this seller in future.
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I have not received my order. Please inform me when i will do so..

Still awaiting delivery of wireless remote controller.

No part no updates on delivery no replies to messages basically only one star as couldn't go to none.

Not received the item yet.

Still not recieved my order.

A fully disaster. You don't sent me the material because you say that you don't sent anything out of UK. When you refunded my money into my credit card, I've lost money due to change of Pound to Euros.

I sent you an email asking you if was possible that you send the material using another way, and I didn't received aswer of you.

I think that the minimum must be to answer my email.